Last updated: August 15th, 2023

Welcome

At Xente Tech Limited, we take the privacy and security of our customers' personal data very seriously. Our technology platform provides software services, payment services, and card services that our clients use to manage and grow their businesses. We understand that the personal data that is entrusted to us is highly sensitive, and we are committed to protecting it in accordance with all relevant laws and regulations.

In this privacy policy, we will explain what types of personal data we collect, how we use it, how we protect it, and how individuals can exercise their rights with respect to their personal data. By using our services, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy.

We are committed to being transparent about our data practices and we encourage you to read this policy in full to understand how we handle your personal data. If you have any questions or concerns about this policy or our data practices, please do not hesitate to contact us.

Personal Data

At Xente Tech Limited, we collect a variety of personal data depending on the specific services that our customers and users are utilizing. For example as an End user of the platform: we may collect personal data such as your name, phone number, and valid identification in order to provide you with our services. As a representative of the business, we may collect personal data such as your name, contact information, and information about your business in order to onboard your business to our platform. As a beneficiary who receives or makes a payment from a business that is using our services, we may collect personal data such as your name, phone number, and payment information in order to process the payment

In addition to the personal data mentioned above, we may also collect transactional data related to your use of our services, such as details about payments and financial transactions, in order to provide, improve and personalize our services and to comply with legal and regulatory requirements.

End Users

As an end user of our platform, we may collect certain personal data in order to provide you with access to our services and ensure that you are properly authorized to use our platform. Some of the types of personal data we may collect from end users include:

Identity/Verification Information: In order to verify your identity and ensure that you are authorized to access our platform, we may collect personal data such as your name, government-issued identification numbers, and proof of address.

Employment Information: We may collect information about your employment such as your job title, department, and your employer's name and contact information in order to verify your authorization to access our platform.

Transaction Data: We may collect transactional data related to your use of our platform, such as details about payments and financial transactions, in order to provide, improve and personalize our services and to comply with legal and regulatory requirements.

Other Information: We may collect other information as necessary to provide you with access to our platform and to ensure that you are properly authorized to use our services. This may include information about your device and IP address, browser type, browsing history, and other technical information.

Business representatives

As a representative of a business that is using our services, we may collect certain personal data in order to onboard your business to our platform and ensure that it is properly authorized to use our services. Some of the types of personal data we may collect from business representatives include:

Identification Information: In order to verify your identity and ensure that you are authorized to represent your business, we may collect personal data such as your name, government-issued identification numbers, and proof of address.

Business Information: We may collect information about your business such as its legal name, registration number, physical address, and other information that may be required to register your business with relevant regulatory authorities. We may also collect information from business registries.

Compliance Information: We may collect information to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, including information such as the nature of the business, its ownership structure, and its activities.

Other Information: We may collect other information as necessary to onboard your business to our platform and to ensure that it is properly authorized to use our services. This may include information about your device and IP address, browser type, browsing history, and other technical information.

Beneficiaries

As a beneficiary of a payment from a business that is using our services, we may collect certain personal data in order to process the payment and ensure that it is properly authorized. Some of the types of personal data we may collect from beneficiaries include:

Personal Data: We may collect personal data such as your name, address, location, mobile money number, and bank account number, in order to process the payment and ensure that it is going to the correct person or business.

Transactional Data: We may collect transactional data related to your payment, such as details about the payment amount, date, and method in order to provide, improve and personalize our services and to comply with legal and regulatory requirements.

Additional Data: We may also collect additional data from public and private sources in order to learn more about beneficiaries, in order to comply with legal and regulatory requirements, and to improve the services we provide.

Visitors

As a visitor to our website or social media pages, we may collect certain personal data in order to personalize your experience, provide you with relevant advertising, and engage with you. Some of the types of personal data we may collect from visitors include:

Data from Forms: When you fill out a form on our website or social media pages, we may collect personal data such as your name, contact information, and other information you provide in order to personalize your experience and engage with you.

Data from Third-Party Websites: We may collect personal data from third-party websites such as LinkedIn or Twitter when you interact with us on those platforms, in order to personalize your experience and engage with you.

Personalization: We may use the data we collect to personalize your experience on our website and social media pages, and to provide you with relevant information and advertising.

Advertising: We may use the data we collect to show you relevant advertising on our website and social media pages, as well as on third-party websites and apps.

Engagement: We may use the data we collect to engage with you, such as by responding to your inquiries and comments, and to send you updates and information about our services.

More information we collect

In addition to the personal data we collect from end-users, business representatives, beneficiaries and visitors, we may also collect other types of personal data in order to provide, improve, and personalize our services. These include:

Online Activity: We may collect data about your online activity from your devices, browsers, third-party websites, apps, and online services, in order to personalize your experience, provide you with relevant advertising, and to improve our services.

Usage Data: We may collect data about how you use our services, such as IP addresses, live sessions, time on site, page links, payment methods, referrals, etc. in order to improve our services and to comply with legal and regulatory requirements.

Communication and Engagement Information: We may collect data about the communication and engagement information, for example, support tickets, emails, social media interactions, in order to improve our services and to comply with legal and regulatory requirements.

How we use Personal Data

At Xente Tech Limited, we collect personal data in order to provide our clients with the best possible service and to improve and develop our services. We use the personal data we collect for the following purposes:

Providing Client Service: We use personal data to provide our clients with the services they have requested, such as processing payments, onboarding businesses, and providing technical support.

Improving and Developing our Services: We use personal data to improve and develop our services, such as by identifying and fixing bugs, analyzing usage data, and developing new features.

Communication: We use personal data to communicate with our clients, such as by sending emails, push notifications, and SMS messages about our services, account information, and promotional offers.

Social Media and Promotions: We use personal data to promote our services on social media and through other channels, such as by displaying targeted advertising, and running contests and promotions.

Fraud Prevention and Security: We use personal data to prevent fraud and ensure the security of our services, such as by verifying identities, monitoring transactions, and detecting and preventing unauthorized access to our systems.

Compliance with Legal Obligations: We use personal data to comply with legal and regulatory obligations, such as by conducting background checks, performing KYC and AML verifications and reporting financial transactions.

Personal Data Sharing

In providing our services, we may share the personal data we collect with certain third parties. These include:

Xente Affiliates: We may share personal data with our affiliates, which are companies that are related to Xente Tech Limited by common ownership or control.

Service Providers or Processors: We may share personal data with service providers or processors, which are third-party companies that perform services on our behalf, such as hosting our website, processing payments, or providing customer support.

Financial Partners: We may share personal data with our financial partners, such as banks, mobile money operators, payment providers, and processors, in order to process payments and comply with legal and regulatory requirements.

Others with Consent: We may share personal data with partners who may also want to provide services to you, with your explicit consent.

Corporate Transactions: We may share personal data in the event of a corporate transaction, such as a merger, sale, or joint venture.

Compliance with Legal Obligations: We may share personal data as required by law, such as in response to a court order or subpoena, or to comply with other legal and regulatory obligations.

We take appropriate steps to protect the personal data that we share with these third parties, and we do not authorize them to use or disclose the personal data for any purpose other than to provide the services we have contracted with them to provide

International Data Transfers

It's important to note that as Xente Tech Limited operates globally, we may transfer personal data to countries other than the country in which the data was originally collected. These countries may have data protection laws that are different from the laws of your country. However, when transferring personal data across borders, we take appropriate measures to comply with applicable data protection laws related to such transfer.

Additionally, in certain situations, we may be required to disclose personal data in response to lawful requests from officials, such as law enforcement or security authorities. When we receive such a request, we will take steps to verify its validity and to comply with the request in accordance with applicable laws.

Updates and notifications

It's important to note that our privacy policy is subject to change. We may update this policy from time to time to reflect new services, changes in our privacy practices or relevant laws. We will always indicate the date the policy was last updated at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting the personal data we collect. Any changes to this policy will become effective when we post the revised policy on our website. If we make any material changes to this policy, we will notify you by email or by means of a notice on our website prior to the change becoming effective

Contact Us

If you have any questions or concerns about our privacy policy or the personal data we collect, please contact us by email at business.ug@xente.co or visit our office at Block D, Ntinda Complex, 1^st Floor