Privacy Policy

Xente is a product of Intel World International (hereby referred to as intelworld) registered in Kampala, Uganda and headquartered on 3rd Floor, Kanjokya House, Kanjokya Street, Kampala, Uganda. This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Information' (PI) is being used us. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Information in our applications/websites/WAP sites.

General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by us will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about xente and its users, such as number of visitors, number and type of goods and services purchased, etc. We however reserve the right to communicate your personal information to our partners including payment providers, commerce providers or a third party that makes a legally compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, mobile money number, credit card number, cardholder name, card expiration date, information about your mobile phone, customer reference number, bill numbers, smart Tags, social login information and any details that may have been voluntarily provided by the user in connection with availing any of the services on xente. When you use xente services, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at xente, providing you with content that we think you might be interested in and to display content according to your preferences.

Third-party disclosure

Intelworld, along with third-party vendors and partners such as Payment Service Providers shall securely share information amongst themselves (such as the user information, payment request details) and other third-party identifiers to compile data regarding user interactions with our service functions as they relate to our website or app, to provide the best user experience and service delivery efficiency.

How do we protect sensitive financial information?

We do not save or store your Credit or Debit card details on any of our systems. We also do not store in PIN’s, passwords that access your private financial information. This removes the risk of vulnerability of your financial information.

Consent

By using xente and/or by providing your information, you consent to the collection and use of the information you disclose on xente in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Our Contact Information

Intel World International Limited,
P.O. Box 10233, Kampala, Uganda
Email: support@intelworld.co.ug
Tel: +256392176048