Privacy Policy

Introduction

Our Company (as defined here: Xente Tech Limited) aims to be privacy transparent and to offer you full insight and control over how we use your company or personal information when interacting with us. This privacy policy will explain what data we collect, how our organization collects that data and why we use the company or personal data we collect from you when you use our application.

1. What data do we collect?

Our Company collects the following data:

• •Company and Personal identification information (Name, email address, phone number, etc.)
• •Commercial data; e.g records of services procured
• •Other account opening information; e.g name, password, National ID number, date of birth
• •Geolocation data
• •Inferences made from profiling
• •Professional information

2. How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• •Register on our website or applications
• •Transact using our applications or with our payment instruments
• •Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• •Use or view our website via your browser's cookies

Our Company may also receive your data indirectly from the following sources: Credit reference Bureaus and other third-party service providers. You will be notified before we share your data with another organization or third-party service provider.

3. How will we use your data?

In general, our Company collects your data so that we can:

• •Provide value added services to you as a customer
• •Process your transactions and manage your account
• •Contact you regarding our business and provide customer support
• •Help you efficiently access information after you sign in and remember information so you will not have to re-enter it during your visit or the next time you visit the Services
• •Email you with special offers on other services we think you might like
• •Diagnose or fix technology problems, and develop improvements to the Services
• •Monitor metrics such as total number of visitors, traffic, and demographic patterns

Some of your data has been used for business purposes, such as:

• •Detection of security events
• •Short-term uses
• •Service delivery
• •Auditing
• •Testing or enhancing the quality or safety of a service
• •Debugging to establish and rectify errors
• •Internal research for technological development and demonstration

Whenever we process your data for one of these purposes, we have determined that one or more of the following lawful bases apply:

• •Performance of a contract
• •Legitimate commercial interest
• •Compliance with a legal obligation
• •Consent

If you agree, our Company will share your data with our partner companies so that they may offer you their products and services. Such partners include Raw Financial Limited. When our Company processes your transaction, it may send your data to, and also use the resulting information from, national credit reference bureaus, national identity bureaus, national business registration bureaus and national financial regulation agencies to prevent fraudulent transactions.

4. How we store your data?

Our Company securely stores your data on secured global cloud servers. Our Company will keep your transaction data in line with the guidelines under The Uganda National Payment Systems Act of 2020.

Our Company will keep in confidence and shall take reasonable and appropriate measures to safe guard the company or personal information it has obtained as it acknowledges that unauthorized disclosure of such information may cause financial loss or harm to you.

Our Company warrants that its systems and operations which it uses to provide or receive the services, including all systems on which company or personal information is processed, will at all times be of the minimum standard required by all applicable laws and be of a standard no less than the standards which follow the best industry practice for the protection, control and use of information.

Our Company will take appropriate and reasonable technical and organizational measures to prevent the loss of, damage to, or unauthorized destruction of company or personal information and the unlawful access to or processing of personal information. The measures taken will at all times be of the minimum standard required by all applicable laws and be of a standard no less than the standards which are following the best industry practice for the protection, control and use of personal information.

Our Company will take reasonable steps to identify all reasonably foreseeable internal and external risks posed to company or personal information under their possession or control and establish and maintain appropriate safeguards against any risks identified. Our Company will verify that the safeguards are effectively implemented. The safeguards shall be updated from time to time in response to new risks or deficiencies in previously implemented safeguards.

5. Marketing

Our Company will send you information about products and services of ours that we think you might like, as well as those of our partner companies. Our services may include third-party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.

You may opt out of receiving marketing emails, and/or service update emails at any time, free of charge, by following the instructions in any marketing communication. You have the right at any time to stop our Company from contacting you for marketing purposes.

6. What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

To exercise any of these rights, please submit a request to support@xente.co. Please note, to help protect your privacy and maintain security, we take steps to verify your identity before granting you access to your company or personal information, or other related requests. We will respond as required by applicable law and as otherwise deemed appropriate in our reasonable discretion under the circumstances.

7. Categories of information sold

Our Company does not sell your company or personal information.

8. Cookies

Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless but serve crucial functions for websites. Cookies can also generally be easily viewed and deleted. However, some of our services may not function properly if you disable cookies. Cookies can store a wealth of data, enough to potentially identify you without your consent. Given the amount of data that cookies can contain, they can be considered personal data in certain circumstances.

9. How do we use cookies

Our Company uses cookies in a range of ways to improve your experience on our website and applications, including:

• •Keeping you signed in and maintaining application stability

10. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

11. How to manage cookies

You can set your browser not to accept cookies from your browser. However, in a few cases, some of our website features may not function as a result.

12. Privacy Policies of other websites

Our Company's website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

13. How to contact us

If you have any questions about our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. You can request information via an email to help@xente.co

14. How to contact the appropriate authority

You can confidentially contact our Data Protection Officer via email. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Data Protection Officer.