Report Misconduct or Abuse
We are committed to maintaining a safe, ethical, and respectful environment for all stakeholders. If you experience or witness any misconduct, abuse, or violations by Xente team members, affiliates, or contractors, we encourage you to report it confidentially.
How to Report
The preferred method for reporting misconduct is via email to:
misconduct@xente.co
All reports submitted to this address are handled with confidentiality and care.
What to Include in Your Report
Essential Information
- •Your contact information (name, email, phone)
- •Date and time of the incident
- •Detailed description of what occurred
- •Name or description of the person(s) involved
Optional Details
- •Names and contact info of witnesses
- •Supporting documents or evidence
- •Previous incidents of similar nature
- •Screenshots, emails, or other evidence
Guidelines for Submitting Effective Reports
Be Clear and Specific
Provide detailed, factual information about the incident. Include specific dates, times, locations, and the exact nature of the misconduct. Avoid generalizations and vague descriptions.
Stick to the Facts
Base your report on firsthand knowledge or direct observation. If you're reporting something you heard from someone else, clearly indicate that it's hearsay and provide the source when possible.
Provide Supporting Evidence
Attach any relevant documentation such as emails, messages, photos, or other evidence that supports your report. This helps our team thoroughly investigate the matter.
Remain Professional
Present your report in a professional manner. Use clear language and avoid inflammatory or accusatory tone. Focus on behaviors and actions, not personal opinions.
Identify the Involved Party
Clearly identify the person(s) involved in the misconduct, including their name, role, department, and how you know them. This helps ensure the correct person is investigated.
Our Commitment to You
Confidentiality
We take your privacy seriously. All reports are treated confidentially. Your identity will be protected to the maximum extent possible, and information will only be shared with those who need to know to conduct a proper investigation.
Non-Retaliation
Xente has a strict non-retaliation policy. Reporting misconduct in good faith will not result in any negative consequences for the reporter. We are committed to protecting those who come forward.
Thorough Investigation
All reports are reviewed carefully and investigated thoroughly. We take every allegation seriously and follow a structured investigation process to ensure fairness and accuracy.
Timely Response
You can expect a timely response to your report. We aim to acknowledge receipt of your report and provide updates on the progress of the investigation.