Terms of Service

Please read these terms carefully. By using Xente's services, you agree to be bound by these Terms and Conditions.

Last Updated: January 2025

1. Introduction and Acceptance of Agreement

Welcome to the Terms and Conditions of Use ("Terms") of Xente Tech Limited. The Terms below outline how you may and may not use our Services; explain your rights and the rights you give to us when you use our Services; and describe the rules every user of our Services needs to follow.

Please read these Terms and Conditions ("Terms", "Terms of Use") carefully before using our Services, which might include using our xente.co website and/or mobile applications and receiving corporate or personal services provided to you by our representatives (referred to as the "Services"), operated by Xente Tech Limited ("our Company", "us", "we", or "our").

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By using our Services you are indicating that you have read these Terms and Conditions and our Privacy Policy and you understand, and you consent to be bound by, all the terms and conditions.

Our Company reserves the right, in its sole discretion, to change, add or remove portions of these Terms and Conditions at any time. If a revision is a material change, we will try to provide at least 15 days' notice prior to any new terms taking effect. Your continued use of the Service following the posting of changes will mean that you accept and agree to the changes.

For support inquiries, contact us at help@xente.co.

2. Definitions

Unless otherwise defined in these Terms, capitalized terms and expressions shall have the following meanings:

  • •Agreement: These Terms and Conditions and the Privacy Policy
  • •Company: Xente Tech Limited
  • •Content: Any text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material
  • •Contributions: Text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information generated by a user
  • •Services: The website and/or mobile application and/or physical stores and/or corporate or personal services provided by our representatives
  • •Terms: These Terms and Conditions, also referred to as Terms of Use or Terms of Service
  • •Third Party Websites: Websites not under the control of our Company
  • •You/Your: The user of Services, who is a party to these Terms

3. Who May Use the Services

You must be at least 18 years old to use the Services. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms.

4. Registration and Access

You can have access to our Services only after registering for a business account on our website or applications. To register, you must provide complete and accurate information including your name, email address, telephone, company name, company website, and password.

You are solely responsible for protecting your username and passwords from unauthorized access to your account and for all activities linked to your account. If you allow a third party to access the Services on your behalf, you shall ensure that such third party is bound by and abides by these Terms.

By creating an account, you grant our Company the right to access your personal information in accordance with our Privacy Policy. You may cancel your account at any time if you no longer wish to use our Services.

5. Content and Usage

Licenses

Our Company grants you a limited, revocable, non-exclusive, non-transferable and non-assignable license to use the software and applications provided to you as part of the Services. Except as expressly set forth herein, you agree not to use, reproduce, modify, or create derivative works of the Services, or transfer, lease, lend, sublicense, resell or otherwise distribute the Services.

Our Company shall use reasonable efforts to protect the personal information submitted by you and shall use such information in accordance with the Privacy Policy. You acknowledge and agree that your submission of any information is at your sole risk.

Restrictions on Use

You are responsible for your use of the Services and for any Content you provide. You agree not to use the Service:

  • 1.To engage in any activity that is offensive, abusive, defamatory, pornographic, threatening, obscene or illegal
  • 2.To impersonate or attempt to impersonate our Company, an employee, another user, or any other person or entity
  • 3.For the purpose of exploiting, harming or attempting to exploit or harm minors in any way
  • 4.To violate or infringe anyone's intellectual property rights
  • 5.In any way that may damage the reputation of our Company
  • 6.To forge markers or manipulate identifiers to disguise the origin of any Content
  • 7.To attempt to gain unauthorized access to or interfere with the Service or networks connected to it
  • 8.To defraud or mislead us and other users, especially for fraud or to learn sensitive account information
  • 9.To intentionally or unintentionally violate any applicable local, state, national or international law
  • 10.To transmit any advertising, promotional, or unsolicited material including spam or chain letters
  • 11.To spread malicious content such as malware, Trojan horses, or viruses
  • 12.To harvest, collect or store personal data about other users in connection with prohibited conduct
  • 13.That conflicts with the Agreement, as determined by our Company

6. Third-Party Rights

Our Services may contain links to third-party services and websites ("Third-Party Websites and Services"). Access to Third-Party Services and Websites is at your own risk and our Company is not responsible for the accuracy, availability or reliability of any information made available on them. Our Company is not liable for any damage or loss caused by or in connection with the use of or reliance on any Third-Party Services and Websites.

7. Intellectual Property Rights

The Service and all of its content, features, and functionality (including but not limited to all information, software, applications, text, displays, images, video and audio) are owned by our Company, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the Content of our Services, except as incidental to normal web browsing or for features expressly enabled by the Services.

You agree not to: (1) modify copies of materials from the Service; (2) use illustrations, photographs, video or audio sequences separately from accompanying text; (3) delete or alter copyright, trademark, or other proprietary rights notices; (4) reverse-engineer or attempt to steal the software code of the Service.

8. Payment Terms

Transactions

Our Services aim at providing you with accurate information on transactions performed via our applications. However, our Company does not guarantee that all information accurately and completely reflects the actual product or service being paid for. All products purchased directly on our applications are subject to availability and prices are subject to change.

Subscription Plans and Fees

Our Company offers a range of subscription plans to its Services. Your subscription will be billed based on the plan you choose. By upgrading your subscription Plan you agree to be charged the increased price immediately. By downgrading your subscription Plan you agree that you are not entitled to any refunds for your current subscription plan.

Any discounts applied to a previous subscription may not apply to a renewed subscription, including any automatic renewals.

Subscription Terms and Cancellation

You may cancel your subscription 30 days before the end of your subscription period by sending an email to help@xente.co. If you cancel prior to the conclusion of your current subscription period, you remain responsible for payment for all subscription fees up until that subscription period ends.

At the end of your current subscription period, your subscription will automatically renew unless you provide our Company with an email notice of your intent not to renew at least thirty (30) days prior to the end of the then-current subscription period.

Free Trial Period

Subscriptions may begin with a free trial period during which you can try out the Services for a limited period. You will not be charged during this period. After the Free Trial Period has passed, your subscription automatically renews unless you cancel it.

Payment Methods and Billing

Our Company accepts the following forms of payment: Cards (Visa and Mastercard) and Mobile Money. By performing a transaction, you agree to provide current, complete, and accurate account, payment instrument and purchase information.

Fees for your subscription plan are billed after each billing cycle depending on the Service Plan you are subscribed to. Sales tax will be added to the price of purchases as deemed applicable by law.

Overdue Charges and Service Suspension

If the invoiced amount is not received by our Company by the due date, your access to your subscribed Services might be suspended and/or charges for late payment may include interest, at a percentage rate permitted by law.

If you owe any amount and the amount is 30 or more days overdue, our Company reserves the right to accelerate your unpaid fee obligations so that all outstanding balances will become due and payable immediately. Our Company will notify you at least 10 days prior to your becoming overdue, before suspending Services.

9. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OUR COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF OUR COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless our Company and its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with your use of the Services or violation of these Terms.

11. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT, FEATURES, AND FUNCTIONALITY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. OUR COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Uganda, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Uganda.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Xente Tech Limited

Email: help@xente.co

Address: Kampala, Uganda